Refund policy

Subscription Orders

The Peony Post is a monthly mail subscription featuring curated paper goods and small surprises. Subscription orders are prepared and mailed according to the monthly mailing schedule.

Cancellations

Subscribers can manage their subscription through their subscriber portal, where they can pause, skip a month, or cancel anytime. There is no long-term commitment. Please cancel before the 20th of the month to avoid being charged. 

Returns & Refunds

Because The Peony Post mailings are curated and prepared specifically for each monthly mailing, returns are not accepted. If you have an issue with your order or mailing, please contact us through our Contact page so we can review your situation and assist you.

Damaged or Missing Mail

If your Peony Post mailing arrives damaged or does not arrive as expected, please contact us with your order details so we can review the issue and determine the appropriate resolution.

Gift Subscriptions

Gift subscriptions are subject to the same subscription terms.

Questions & Support

For any questions regarding cancellations, returns, refunds, or your Peony Post mailing, please contact us through our Contact page.